Robotime Rolife Puppy's Cozy Villa DIY Dollhouse

How long does it take to arrive once shipped?

All orders are promptly processed and shipped from our domestic and international warehouses, choosing the quickest shipping method available for your location. Typically, it takes one to three business days for us to handle and process your order. The estimated delivery timeframe ranges from 5 to 20 business days, depending on your location. You might receive your items even sooner. Please consider potential postal delays during our busy season, as they are beyond our control. Additional factors like distance, customs, and natural disasters may also contribute to further postal delays.

Will I receive a tracking number for my package?

Tracking numbers will be provided as soon as we are able to ship your order. Occasionally, unforeseen delays may occur that are out of your control, such as postal delays or customs inspections. We appreciate your patience and understanding in such situations.

What do I do if my order is lost in the mail?

Rest assured, each order is shipped with insurance for both shipping and handling to prevent lost packages. If, for any reason, your order gets held at customs, lost in transit, or is returned to us, we’ve got you covered. Once your package leaves our warehouse, the postal service is out of our control. However, in these cases, as the packages are insured, we will promptly send you a replacement package with priority shipping and full tracking if possible. Please refer to our refund and return policy for situations where these provisions might be applicable to shipping.

Will I be charged import fees or taxes?

All prices on our website are displayed in USD, with all taxes fully covered on our end. However, depending on your location and your local laws, you may be responsible for paying duties and taxes upon receiving your order. Import taxes, duties, and related customs fees may be levied once your order reaches its destination, as determined by your local customs office. We recommend seeking additional guidance based on your location and the relevant import laws.

What about extended delays that are out of your control?

In certain instances, the delivery time may exceed our policy’s stated duration. If this occurs, please reach out to us as soon as possible, and we’ll make every effort to assist you in resolving any situation within our control.

5-14 BUSINESS DAYS 🇺🇸 United States 🇬🇧 United Kingdom (due to border changes, shipping is currently limited to Royal Mail Airmail) 🇳🇴 – Norway 🇨🇭 – Switzerland 🇮🇹 – Italy 🇫🇷 – France 🇪🇸 – Spain 🇧🇪 – Belgium 🇩🇪 – Germany 🇳🇱 – Netherlands 🇮🇱 – Israel 7-17 BUSINESS DAYS 🇦🇺 Australia 🇳🇿 New Zealand 🇨🇦 Canada 🇸🇬 Singapore 🇰🇷 – South Korea 🇦🇪 – UAE 🇪🇺 – Rest of Europe 8-20 BUSINESS DAYS 🇯🇵 Japan 🇧🇷 Brazil 🇺🇳 Rest of World