We are obliged to make you satisfied with our products and service on booknookkit.com If you not happy with your purchase. We provide refund & exchange service under the following conditions:
- All returns and refunds must be applied within 10 days of receiving your purchase at [email protected] or Contact page.
- Please provide your order number and reason for your return or refund. We will review your request and send you further email if it is approved.
- Only purchase on powkiddyshop.com could be refunded. If you buy from other websites, please contact them directly for refunds.
- Special deal products cannot be returned .
- Returns must be in original packaging and condition with receipt.
- We are not responsible for shipping charge of returns for personal reasons.
If you receive a damaged product, do not throw away the packaging. Please contact us, we will deal with it with no doubt. You need to provide:
- Order number
- Proof or purchase
- Picture of damaged package or products
- Correct shipping address
We will arrange replacement for your damaged item at no cost to you. But damage caused by customer will be issued extra fee for replacement.